Shipping Policy
At Nile Mall, every piece of jewelry is handcrafted with exceptional care and shipped securely from Egypt to customers around the world.
Our goal is to process and deliver your order as safely and efficiently as possible while maintaining the highest quality standards.
1. Free Worldwide Shipping
Nile Mall proudly offers FREE worldwide shipping on all eligible orders with no minimum purchase requirement.
2. Order Processing
Most standard jewelry orders are prepared and shipped within 3–5 business days after payment has been successfully confirmed.
Personalized, engraved, or custom-made products may require additional production time depending on the complexity of the order.
Production times displayed on the Website are estimates only and may vary during peak seasons, holidays, or periods of high order volume.
3. Shipping Carriers
Orders are shipped using trusted international courier services, including:
DHL Express
FedEx
The shipping carrier will be selected by Nile Mall based on the destination and service availability.
4. Estimated Delivery Time
After shipment, most international orders are delivered within approximately 5–10 business days.
Delivery estimates are provided for reference only and are not guaranteed.
Delivery times may vary depending on:
Destination country
Customs clearance
International security procedures
Weather conditions
Public holidays
Transportation disruptions
Carrier delays
Other circumstances beyond Nile Mall's reasonable control
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take up to 24 hours to become active after shipment.
6. Shipping Insurance
All shipments are insured while in transit until delivery is completed by the shipping carrier.
Once a shipment has been delivered according to the carrier's tracking information and delivery confirmation, responsibility for the package transfers to the customer, except where otherwise required by applicable law.
7. Signature Requirement
For the security of your purchase, shipments may require a signature upon delivery, depending on the carrier's policies and the destination.
If you request the shipping carrier to leave the package without a signature, deliver it to another person, redirect the shipment, or leave it at an alternative location, Nile Mall shall not be responsible for any loss, theft, or damage occurring after the carrier confirms delivery according to your instructions.
8. Delivery Delays
While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control.
These may include:
Customs inspections
International security procedures
Weather conditions
Public holidays
Transportation disruptions
Carrier operational delays
Government regulations
Force majeure events
Such delays do not constitute grounds for order cancellation, compensation, or refund.
9. Customs, Duties & Taxes
International customers are solely responsible for any customs duties, import taxes, VAT, brokerage fees, or other governmental charges imposed by the destination country.
These charges are not included in the purchase price or shipping cost unless expressly stated otherwise.
Failure to pay applicable customs duties or taxes may result in delayed delivery or the return of the shipment.
10. Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If a shipment is delayed, returned, or becomes undeliverable due to an incorrect or incomplete shipping address provided by the customer, the customer will be responsible for any additional shipping or handling charges required to resend the order.
11. Undeliverable or Refused Shipments
If an order is:
Refused by the customer;
Left unclaimed; or
Returned because of an incorrect shipping address or failure to pay customs duties or taxes,
the customer may be eligible for a refund only after the shipment has been returned to and inspected by Nile Mall.
Original shipping costs, return shipping fees, customs charges, carrier fees, and any other non-recoverable expenses may be deducted from the refund where permitted by applicable law.
12. Packaging
Every order is carefully packaged to help ensure safe delivery during international transit.
Packaging materials and presentation may vary depending on the product, destination, and availability without prior notice.
13. Lost Packages
If your shipment appears to be lost during transit, please contact Nile Mall as soon as possible.
We will work directly with the shipping carrier to investigate the shipment.
Lost package claims are subject to the shipping carrier's investigation procedures and timelines. Refunds or replacements, if applicable, will be handled only after the carrier has completed its investigation.
14. Contact Us
If you have any questions regarding shipping, delivery, or order tracking, please contact our Customer Support team through the Contact Us page on our Website before opening a claim with the shipping carrier.