Terms & Conditions

Welcome to Nile Mall.

These Terms & Conditions ("Terms") govern your access to and use of www.nilemall.com (the "Website"), including all products, services, and purchases made through the Website.

By accessing or using this Website, creating an account, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, Return & Refund Policy, Shipping Policy, Payment Policy, and any other policies published on this Website.

If you do not agree with these Terms, you should not access or use this Website.

1. About Nile Mall

Nile Mall is an online retailer specializing in handcrafted Egyptian jewelry, personalized cartouches, custom-made jewelry, and Egyptian-inspired gifts.

All products are designed and manufactured in Egypt and are offered for sale to customers worldwide through our Website.

2. Eligibility

By using this Website or placing an order, you represent and warrant that:

You are at least eighteen (18) years of age, or the legal age of majority in your country or state.
You have the legal capacity to enter into binding agreements.
The information you provide is accurate, complete, and up to date.
You will use this Website only for lawful purposes.

Nile Mall reserves the right to refuse service, suspend accounts, or cancel orders if false, misleading, or fraudulent information is provided.

3. Products

We strive to present our products as accurately as possible.

However, due to differences in screen settings, photography, lighting conditions, and the handmade nature of our products:

Colors may vary slightly from what appears on your screen.
Dimensions and weights are approximate.
Product photographs are for illustrative purposes.
Slight variations between products are normal and do not constitute defects.

Product specifications, availability, and pricing may be updated or corrected at any time without prior notice.

4. Handmade & Personalized Products

Many of our products are individually handcrafted and made to order.

As a result, slight variations in engraving, enamel, finish, texture, polishing, gemstone appearance, weight, or dimensions are part of the normal handcrafted process and shall not be considered manufacturing defects.

Personalized and custom-made products are manufactured according to the information provided by the customer.

Customers are solely responsible for ensuring that all submitted personalization details, including names, dates, and engraving text, are correct before completing their order.

Once production has begun, personalized or custom-made orders cannot be canceled or modified except where required by applicable law or in the event of an error made by Nile Mall.

5. Hieroglyphic Name Translation

Where applicable, Nile Mall converts names into Ancient Egyptian hieroglyphs using recognized Egyptological transliteration standards.

Because Ancient Egyptian was not originally designed to represent modern languages, different academic institutions, museums, and scholars may use different transliteration methods.

Such variations are internationally accepted and shall not be considered translation errors or manufacturing defects.

6. Pricing

All prices displayed on the Website are subject to change without prior notice.

Although we make every effort to ensure pricing accuracy, typographical errors or technical issues may occasionally occur.

If an obvious pricing error is identified before shipment, Nile Mall reserves the right to cancel the order and issue a full refund.

All prices are displayed in the currency indicated on the Website.

7. Payment

At this time, Nile Mall accepts payment exclusively through PayPal.

Orders will only enter production after payment has been successfully authorized and received.

Nile Mall reserves the right to refuse, delay, or cancel any order if:

Payment cannot be verified.
A PayPal transaction is reversed or placed on hold.
Fraudulent activity is suspected.
The order violates PayPal's Acceptable Use Policy or applicable laws.

8. Order Acceptance

All orders placed through the Website are subject to acceptance by Nile Mall.

After an order is placed, you will receive an order confirmation email acknowledging receipt of your order. This confirmation does not constitute acceptance of your order.

A contract of sale is formed only when your order has been accepted and payment has been successfully processed.

Nile Mall reserves the right to refuse or cancel any order at its sole discretion, including but not limited to the following circumstances:

Product availability issues.
Pricing or description errors.
Payment authorization failure.
Suspected fraud or unauthorized transactions.
Violation of these Terms & Conditions.
Orders that appear to be placed for resale without authorization.

If your order is canceled after payment has been received, a full refund will be issued to your original PayPal payment method.

9. Order Cancellation

Customers may request cancellation only before production begins.

Because many of our products are handcrafted and personalized, production may begin shortly after payment confirmation.

Once production has started, personalized or custom-made orders cannot be canceled except where required by applicable law or if Nile Mall is unable to fulfill the order.

Nile Mall reserves the right to cancel any order due to inventory shortages, pricing errors, suspected fraud, or circumstances beyond our reasonable control.

10. Production Time

Most personalized and handmade products require a production period before shipment.

Estimated production times displayed on the Website are approximate and may vary depending on:

Product complexity.
Order volume.
Holiday seasons.
Material availability.
Quality control requirements.

Production estimates are not guaranteed and do not include shipping transit time.

11. Shipping

Shipping information, delivery estimates, available destinations, and shipping methods are described in our separate Shipping Policy, which forms part of these Terms.

Customers are responsible for providing complete and accurate shipping information.

Nile Mall shall not be responsible for delays or delivery failures resulting from incorrect or incomplete addresses supplied by the customer.

12. International Orders

Customers are solely responsible for any customs duties, import taxes, VAT, brokerage fees, or other governmental charges imposed by the destination country.

These charges are not included in the purchase price or shipping charges unless explicitly stated otherwise.

Failure to pay customs charges may result in delayed delivery or return of the shipment.

13. Intellectual Property

All content available on this Website, including but not limited to:

Product designs
Cartouche artwork
Hieroglyphic layouts
Logos
Trademarks
Product photographs
Graphics
Videos
Text
Icons
Website design
Software
Product descriptions

is the exclusive property of Nile Mall or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, modified, distributed, published, sold, displayed, or used for commercial purposes without the prior written permission of Nile Mall.

Unauthorized use of any content may result in legal action.

14. Acceptable Use

You agree not to use this Website:

For any unlawful purpose.
To interfere with the operation or security of the Website.
To distribute malware, viruses, or harmful code.
To attempt unauthorized access to our systems.
To copy, scrape, or harvest Website content.
To use automated tools that negatively affect Website performance.
To infringe upon our intellectual property rights.

Violation of these Terms may result in immediate suspension or termination of access to the Website.

15. Third-Party Services

Our Website may contain links to third-party websites or services, including payment processors and shipping carriers.

Nile Mall is not responsible for the content, privacy practices, availability, or performance of third-party websites.

Your use of third-party services is subject to their own terms and policies.

16. Disclaimer of Warranties

This Website and all products and services offered through it are provided on an "as is" and "as available" basis, except where expressly stated otherwise.

To the fullest extent permitted by applicable law, Nile Mall disclaims all express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

We do not guarantee that:

The Website will operate uninterrupted or error-free.
The Website will always be available.
Any errors or defects will be corrected immediately.
The Website will be free of viruses or other harmful components.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Nile Mall shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from or related to:

Your use of the Website.
Your inability to use the Website.
Any purchase made through the Website.
Shipping delays.
Customs delays.
Loss of profits.
Loss of business opportunities.
Loss of data.
Third-party service interruptions.

In all circumstances, Nile Mall's total liability shall not exceed the amount actually paid by the customer for the product giving rise to the claim.

Nothing in these Terms excludes liability where such exclusion is prohibited by applicable law.

18. Indemnification

You agree to defend, indemnify, and hold harmless Nile Mall, its owners, employees, affiliates, suppliers, contractors, agents, and service providers from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from:

Your breach of these Terms.
Your misuse of the Website.
Your violation of any applicable law.
Your infringement of any third-party rights.

19. Force Majeure

Nile Mall shall not be liable for any delay or failure to perform its obligations due to circumstances beyond its reasonable control, including but not limited to:

Natural disasters
Floods
Earthquakes
Fires
War
Terrorism
Civil unrest
Pandemics
Government restrictions
Customs inspections
Transportation disruptions
Carrier delays
Labor disputes
Power outages
Internet failures
Supplier shortages

During such events, affected obligations shall be suspended until performance becomes reasonably possible.

20. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

By using this Website, you consent to the collection and processing of your information in accordance with our Privacy Policy.

21. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Arab Republic of Egypt, without regard to conflict of law principles.

Any dispute arising out of or relating to these Terms, your use of the Website, or any purchase made through the Website shall be subject to the exclusive jurisdiction of the competent courts of Cairo, Egypt, unless otherwise required by mandatory consumer protection laws applicable in your country of residence.

22. Changes to These Terms

Nile Mall reserves the right to modify, update, or replace these Terms & Conditions at any time without prior notice.

The latest version will always be published on this Website with the updated Effective Date.

Your continued use of the Website after any changes constitutes your acceptance of the revised Terms.

23. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.

24. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, Payment Policy, and any other policies published on this Website, constitute the entire agreement between you and Nile Mall regarding your use of the Website and your purchases.

They supersede all prior communications, representations, or agreements relating to the same subject matter.

25. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Nile Mall

Website: www.nilemall.com

Email: [email protected]