You may request a return within 14 calendar days from the date your order is delivered.
To qualify for a return:
The item must be unused, unworn, and in its original condition.
The item must not show signs of wear, damage, alteration, resizing, repair, or misuse.
The original packaging, certificate (if applicable), and all accessories must be included.
A Return Authorization (GR) number must be obtained from Nile Mall before returning any item.
Returns received without prior authorization may be refused.
Personalized cartouches, engraved jewelry, custom-made pieces, and made-to-order products are created exclusively according to the customer's specifications.
For this reason, these items cannot be returned, exchanged, or refunded, except in the following cases:
The personalization differs from the information submitted by the customer due to an error made by Nile Mall.
The item has a verified manufacturing defect.
We shipped the wrong item.
If any of the above situations occurs, Nile Mall will, at its discretion, repair, replace, or refund the item at no additional cost to the customer.
Customers are solely responsible for reviewing and confirming all personalization details before placing an order, including names, initials, dates, symbols, and engraving text.
Nile Mall is not responsible for errors resulting from incorrect information provided by the customer.
Where applicable, names are translated into Ancient Egyptian hieroglyphs using recognized Egyptological transliteration standards.
Because Ancient Egyptian writing was not originally intended for modern names, different accepted transliteration methods may exist among museums, universities, and scholars.
Such differences are academically acceptable and shall not be considered manufacturing defects or translation errors.
Non-personalized products may be returned for a refund or exchange within 14 calendar days of delivery, provided they meet all return conditions described in this Policy.
Returned items must be in original, unused, and resalable condition.
The following items cannot be returned unless they are defective or Nile Mall made an error:
Personalized jewelry
Engraved products
Custom-made items
Made-to-order products
Items showing signs of wear or use
Items altered, resized, repaired, or damaged after delivery
Gift cards
Clearance or final sale items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 calendar days of delivery.
Please include:
Your order number.
Clear photographs of the item.
Photographs of the packaging.
A brief description of the issue.
After verification, Nile Mall will repair, replace, or refund the item, including any applicable shipping costs.
If you are returning an item because you changed your mind:
The buyer is responsible for all return shipping costs.
Original shipping charges are non-refundable.
Customs duties, import taxes, brokerage fees, and similar charges are non-refundable.
Return shipping charges are non-refundable unless the return results from an error made by Nile Mall.
If the return is due to an error by Nile Mall, we will cover the reasonable return shipping costs or provide a prepaid shipping label whenever available.
Once your returned item has been received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved:
Refunds will be issued to the original PayPal payment method.
Refund processing normally takes 5–10 business days, depending on PayPal and your financial institution.
Where permitted by applicable law, any PayPal transaction fees that are non-refundable to Nile Mall may be deducted from the refund.
Nile Mall reserves the right to deny refunds for items that do not comply with this Policy.
If you would like a different product, we recommend requesting an eligible return and placing a new order.
Personalized or custom-made items may only be exchanged if they contain a manufacturing defect or if Nile Mall made an error.
Orders that are:
Refused by the customer,
Returned because of an incorrect or incomplete shipping address provided by the customer, or
Left unclaimed,
may be eligible for a refund only after the package has been returned to and inspected by Nile Mall.
Original shipping charges, return shipping costs, customs charges, carrier fees, and any other non-recoverable costs will be deducted from the refund where applicable.
Customers are solely responsible for any customs duties, VAT, import taxes, brokerage fees, or other governmental charges imposed by the destination country.
These charges are not included in the purchase price and are non-refundable.
Before returning any item, you must obtain a Gift Return (GR) number.
Please follow these steps:
Complete our Return Request Form.
Wait for approval and receive your Gift Return (GR) number and the correct return address.
Clearly write the GR number on the outside of your package.
Securely package the item in its original packaging whenever possible.
Ship the package using a fully insured and trackable courier such as FedEx, UPS, DHL, or USPS.
Keep your shipping receipt and tracking number until your return has been fully processed.
Returns received without a valid GR number may be refused or returned to the sender.
After a returned item is received, inspection is normally completed within 3–5 business days.
Nile Mall reserves the right to inspect all returned items before approving any refund or exchange.
Any return that does not comply with this Policy may be rejected.
Nile Mall reserves the right to refuse any return, refund, or exchange request in cases of suspected fraud, abuse of this Return & Refund Policy, repeated unreasonable return requests, or any attempt to obtain an unfair benefit.
If you have any questions regarding this Return & Refund Policy or wish to request a return, please contact our Customer Support team through the Contact Us page on our Website before returning any item.